Payment Convenience in the Car Rental Sector: What You Can Do to Improve Your Customer Service

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In this day and age, it’s all about payment convenience in the car rental sector. Industry players that prioritize customer interests and satisfaction manage to gain a competitive edge and expand their customer base.

So, what can you do to make the payment process hassle-free for your customers and improve your customer service?    
Let’s find out!

How to Offer Payment Convenience in the Car Rental Sector 

Here are a few things you can do to set the highest customer service standards.

1. Ensure Easy, Fast Check-ins and customer scoring

You must maintain necessary tools and an automated client database that allows you to gather, store, and transfer customers’ data documents as per the GDPR and other laws. The faster you get access to customer data, the quicker the check-in process will be for your customers when they come for vehicle issuance. For added convenience, allow your customers to pre check in using their phones and tablets. Having this information also enables scoring assessment of the customer's creditworthiness, which is given to the client by the banks in his country.

2. Allow Installment Payments

Look for Simple, scalable, reliable payments solutions for your Rent a Car business. Reduce complexity, increase conversion and manage your costs. A great way to offer payment convenience in the car rental sector is by allowing your customers to buy your rental service in installments. Use financial services available on the market that will enable you to receive rental payment immediately while your customer will pay the rent to the financial service provider at a convenient time. The average check may increase significantly with the installment payment method.  

3. Collecting losses without a deposit

You can also improve customer service by providing a deposit free rental car service. You no longer have to withhold a deposit from the customer at the beginning of the rental. Rent your car without a deposit! In case of damage to the rental car, outsourced service provider will immediately reimburse the certificated amount of damage and they will take care of the recovery from the client by themselves.  

To discuss how you can ensure payment convenience in the car rental sector, connect with our experts by requesting a call  

We’ll help you set yourself apart in the competitive industry using our technological expertise and car rental experience.